AT solutions Refund and Return Policy

At ATSolutions, we strive to provide high-quality camera accessories like selfie sticks, tripods, and more. However, if you are not completely satisfied with your purchase, we offer a hassle-free refund and return process within 10 days of your purchase.

Eligibility for Returns:

To qualify for a return:

• The item must be unused, in its original condition, and in the packaging you received it in.
• A receipt or proof of purchase is required.
• Returns must be initiated within 10 days of the purchase date.

Non-Returnable Items:.

• Products that have been used or opened.
• Items that are not in their original condition or have been damaged
• Items delivered or sourced outside India.

Return Process:

To return a product, please contact our support team at “help.atsolutions001@gmail.com” with your order details. Upon approval:

1. You will receive a return authorization and instructions for shipping the product back.
2. Pack the item securely, including all original packaging and accessories, and ship it to the provided return address.

Please Note: The customer is responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, especially for high-value items.

Refund Process:

Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.

If approved, your refund will be processed within 5-7 business days and credited to your original payment method. Shipping costs are non-refundable.

Partial Refunds:

In certain situations, only partial refunds may be granted:

• If the product is returned in a damaged or used condition.
• Items returned after 30 days from delivery.
• Opened or used products that show signs of wear.

Exchanges:

We only replace defective or damaged items. To request an exchange, please contact us at “help.atsolutions001@gmail.com” Approved exchanges must be shipped to the address we provide.

Refund Delays:

If you haven’t received a refund yet:

1. Double-check your bank or card statements.
2. Contact your bank or credit card company, as some refunds take time to process.
3. If you’ve completed these steps and still haven’t received your refund, please contact us at “help.atsolutions001@gmail.com”.

Sale Items:

Please note that sale or discounted items are non-refundable. Only regular-priced items are eligible for refunds.

Gifts:

If an item was marked as a gift and shipped directly to you, you will receive a gift credit once the return is processed. If the gift giver had the item shipped to themselves, the refund will be sent to the original purchaser.

For any questions or additional assistance, feel free to reach out to us at “help.atsolutions001@gmail.com”.